Problems Emailing Hotmail Accounts

Most recent update on Wednesday 2nd March 2016 at 10:20:

Discussions continue regarding lifting the block on our IP However the majority of emails are now being sent successfully.


Update on Tuesday 1st March 2016 at 10:18:

The majority of emails are now being delivered to Hotmail email accounts; however work is still ongoing as bounces are still being received.


Update on Tuesday 1st March 2016 at 08:15:

We are currently investigating reports of bounces still being received by users of the mail platform trying to send to Hotmail e-mail addresses. If you are receiving bounces, as per previously the work around for this is to send the e-mail via the OWA ( We will update the status page as soon as more information is known.


Update on Monday 29th February 2016 at 16:21:

Emails are now being delivered to, and however there may be some delay and intermittent sending, including bounce-backs until all email is able to pass through whilst the system updates.


Update on Monday 29th February 2016 at 15:04:

There is no further news from Operations Support regarding the Hotmail ban being lifted. They are still working with Hotmail in order to get this resolved.


Update from Fasthosts on Monday 29th February 2016 at 09:05:

Operations Support have been actively communicating with Hotmail to have this listing lifted, however at this time mails from this IP is still being actively rejected by Hotmail.

This will affect Starter, StarterPlus, Standard and Advanced mailboxes when configured to send via e-mail client and using Fasthosts SMTP server. Work arounds for the time being are to use OWA or an alternative SMTP server to send mail to these addresses.

We apologise for the delay in getting a resolution on this issue.


Most recent update from Fasthosts on Sunday 28th February 2016 at 09:17:

We are still in contact with Hotmail, this is still being treated as a top priority. We will post any updates here as they come.


Update from Fasthosts on Friday 26th February 2016 at 22:38:

Our Operations Support team report that discussions with Microsoft are ongoing presently and no ETA to the resolution is available at this time.

We apologise for the delay in resolution of this issue.

As mentioned previously, customers needing to send to Hotmail addresses should access their mailbox online via where the message will get though without issue, this will not work for the webmail however.

We continue to treat this issue as an urgent priority.


Update from Fasthosts on Monday 1st March 2016:

All problems have been resolved.


Initial Post on Thursday 25th February 2016 at 12:12:

We have had a handful of calls from clients this morning as emails being sent to some Hotmail accounts are being rejected.

The Problem
We have been in touch with Fasthosts, our hosting partners and they have confirmed that some of the Hotmail servers have found their way onto a black list which means that emails will not be delivered and you will receive an error email response.

The Workaround
Fasthosts engineers are working on the problem but have told us that customers needing to send to Hotmail addresses should access their mailbox online via webmail where the message will get though without issue.

The Solution
Fasthosts are continuing to resolve the problem and will update their support pages when they have done so. We will update you via email when that happens and as Fasthosts are usually pretty good, I would expect that to be later this afternoon.

Get In Touch
If you would like any further information, please feel free to get in touch and we will give you our usual helping hand.

Profile Development & Training – New Website Launch

Broadbiz are pleased to announce the relaunch of Profile Development & Training which you can visit at

Website screenshot - Profile Development and Training

Screenshot of the Profile DT website on a laptop – also available on mobile and tablet

Profile Development and Training Ltd was founded by Andrea and Mark Webb together with Andy and Casey Gibbons in 2008. The initial main aim of the company was to provide high quality work-based training to employers and employees to meet the demands of the changing workforce. This focus has developed over the years to include a range of very successful apprenticeship programmes with our success rates being maintained well above the national average. Continue reading

Updated website and logo design – Cantuaria Stonemasons

Cantuaria Stonemasons who been working with Broadbiz to develop their web presence for 5 years or so and to reward them for the on for a long time, so in return we offered them a free upgrade of their site to display a more neat and user friendly website.

This has also benefited the SEO (Search Engine Optimization) due to the new content and the use of modern day techniques, to help increase the ranking on Google and Bing.


The Old Site vs The New Site

Cantuaria Stonemasons - Before redesign

Cantuaria Stonemasons – Before redesign

Cantuaria Stonemasons - Screenshot

Latest version of Cantuaria Stonemasons

Alan and Bill have worked with us and provided some great images, so a gallery was a great idea to show off their latest work. Each service they provide has its relevant gallery, so you can find exactly what you’re looking for.

This redesign has kept a similar structure to the previous one, expect we have used a much wider slideshow, cleaner fonts and updated images. Anyone who is to visit this website would be able to navigate around the site no problems.


Logo Design

Previously creating the logo, Cantuaria Stonemasons wanted to get away from the green colour, so we created something something similar but using the colours from the new redesign.

Logo for Cantuaria Stonemasons

Logo for Cantuaria Stonemasons, designed by Broadbiz Web Services Ltd.

Interested in Getting your Business Online?

If you are interested in developing something similar or even something completely different, take a look at our packages starting from £20 and get in touch on 01843 609372.


Royden Stock – New Website Launch!

We have been very busy today at Broadbiz with the launch of yet another website for Royden Stock at


Royden Stock – Dubbed “The Sage of St. Pancras” is an expert on the architecture and history behind the St. Pancras Hotel.

Designing and Developing this website has been a great experience as Royden provided some excellent photos of the building and a vast quantity of content for the site which is great for S.E.O

Continue reading

Launch of the Dry Home Solutions website

As the first one of today’s launches, we have a brand new site for Dry Home Solutions, a company based near Dover specialising in damp proofing, condensation eradication, wet and dry rot and general roof repairs.

A full list of provided services can be found on their website, as well as information on quotes and how to contact.

Desktop screenshot of Dry Home Solutions website

Desktop screenshot of Dry Home Solutions website

General Design

Broadbiz originally created a design for Dry Home Solutions, but they then decided to go for a different look using more colours. After our second draft was ready, they provided us with lots of wording and images to be used all over their website.


Mobile Friendly

On average, 60% of internet users are generally browsing on their mobile device. With this in mind, a responsive website would benefit the website owner and the users that visit.

Mobile screenshot of Dry Home Solutions website

Mobile screenshot of Dry Home Solutions website

Interested in Getting your Business Online?

If you are interested in developing something similar or even something completely different, take a look at our packages starting from £20 and get in touch on 01843 609372.

Launch of the Fairways Kitchen Website

Here at Broadbiz, we have Just launched a brand new site for Fairways Kitchen which you can see at Fairways Kitchen is a restaurant located within the Stonlees Golf Club in Cliffsend and it offers golfers and customers premium food and services for a great price.
It’s not just for golfers though, as they also offer events including a monthly carvery, wedding packages as well as great corporate packages.

Our Process
Our development process includes the client at every stage and this was  no different. We started the development of the site with version 1 which was an interpretation of the information provided by them and sent that for review.
Then after the general look and feel has been agreed, we then get the content, wording and images into the site ready for launch.
Continue reading

How to Promote Your Website

A little earlier in January, I was asked to make a presentation to the Thanet Business Network advising members on ways in which they can increase the traffic to their website. The presentation went through a series of techniques both online and offline and culminated in this final slide which pretty much covers it.


High Quality Content

Google loves content. Simple as that. When people are searching for goods and services, Google is matching what is being searched against what you have on your website. If you haven’t taken a good look through your website content for a while, take half an hour to do so and let us have any updates.

Continue reading

Logo design, website, printed media – Utility Audit Services Ltd.

New website for Utility Audit Services Ltd.

              New website for Utility Audit Services Ltd.

Many of our followers will have seen the website launches that we have done over the weeks, months and years and here is one more. But this one for Utility Audit Services Ltd. also included a range of additional services.

We’re not going to claim to be graphic designers, but there are a lot of similar skills involved in web design and certain elements of printed design which we supply for our website clients.

Continue reading

Ten Years Today for Broadbiz!!!

Broadbiz Logo

The Broadbiz logo, sketched on the back of a train ticket back in 2005…

Today, Tuesday 15th December 2015 is the 10th anniversary of the day that we formed Broadbiz.

Whoooosh… How quickly has that gone? But how much have we achieved in that time?

I don’t want to bore you with too much detail but here’s a potted history of what has happened to us over the past 10 years. There’s lots more planned as we grow and grow.


Getting Started in IT

City University logo

A “surprise” element of IT in Ian’s degree course at City University shaped his career and ultimately formed Broadbiz.

Well it starts with my career (Ian Lodge) in IT as far back as when I started my maths degree at City University in 1988. I turned up to do a Maths and Stats degree and was shocked to find out on the first day that there was IT in the course. Apart from playing Track and Field on a spectrum at home, what did I know about IT?

Oh well. Time to suck it up and get on with it. And after limping through my degree course, I actually found out that I quite enjoyed this IT stuff! So I got a job in it working in London for Dept. of Trade and Industry (thanks to my dad for this one) initially programming mainframe computers which were as big as a double fridge with less power that the phone you have in your pocket today!

Then onto some Oracle database stuff and when the web came around for real in around 2000, I turned my skills to web technologies. Having a mum as an artist and my dad as an IT bloke, the web kind of seemed like the ideal path.


How Did We Start?

Let's Care header image

The first website header that we made for Broadstairs-based Let’s care; Kerry and Teresa

Late in 2005, my sister-in-law and business partner, Teresa approached me to design a simple site to promote their holiday let management business based in Broadstairs. I was delighted and we got going.

Well somehow I had to be paid and with a full time job and salary in London so we founded the company on 15th December 2005. I remember that I used one of the work PCs to do it which in hindsight was a bit risky, but there were no such things as smartphones back then!


The Early Years 2005-2010

The next few years saw the company grow with me doing the development and my wife, Pip doing the paperwork. In all honesty, there wasn’t a huge amount of time to develop but my 4 hour daily commute on the train was used wisely. Whilst other commuters were snoozing on the train, I was developing on a laptop in the corner ready to upload when I got to an internet connection.


We picked up a series of clients over those years and by 2010 we had 40-50 small clients who were happy to see their web developer on a rare day off, evenings or weekends. We realised we had something that we could sell and just as importantly that we could help local businesses expose their products and services to the local and worldwide communities via the power of the web.


Working in the Local Community

As community minded folk, we wanted to make this thing work for some of the organisations in the local area that maybe had little or no available funds to make the most of the web.

Visit the Broadstairs Water Gala website

Screenshot of the Broadstairs Water Gala website

From day one, we have offered 20% off of all our services for any Community or Charity based organisation and the number of organisation that we have helped have been many.
These are just a few of them; Broadstairs Dickens Festival, Margate Soul Weekend, Broadstairs Town Team, Thanet Wanderers RUFC, Broadstairs Water Gala and Thanet Support.

Broadbiz still offer 20% off for all these organisations and more information is available on our website so feel free to get in touch if we can help.


The General Election 2010

Whilst the formation of the first coalition Government for nearly 40 years might not seem like a key turning point in many lives, it was a major factor for me.

Business Innovation & Skills logo

A redundancy offer from Business Innovation & Skills in 2010, allowed Broadbiz to thrive.

With a Conservative lead Government came a redundancy offer for every single employee at DTI, now renamed the Department for Business, Innovation & Skills (BIS). Whilst I had quite a key role in the development of ICT in the organisation and didn’t think they would entertain my application, I thought there was no harm in putting up, fully expecting to be turned down.

But, with a recession kicking off, there were not many hands in the air and it turned out that every hand that went up got offered a package including me. And this started the next part of my life and for Broadbiz to become a proper business with proper revenue and proper salaries.


Move to the Kent Innovation Centre – 2011

It was clear from the start of this new era that local business owners were only going to be interested in us if we had proper premises and one of our clients, Aquaread was based at the Kent Innovation Centre and suggested we came and had a look. Which we did and we are still here now!

Kent Innovation Centre

A move to the Kent Innovation Centre in 2011 gave us the professionalism we needed

With a proper professional premises, client parking right outside, high-speed internet and a welcoming reception area, we were set. I know this sounds like an advert but this is a great place for a small business and yes, there are some offices available if you are interested!

Over the years, we have moved from a 1-desk room to a 2-desk room and now into a 5-desk room. The good thing about this place is that when we upsize again in a few months, we will need to drag our furniture along the corridor into a bigger office.


The Employer Years 2012-2015

Obviously with professional offices, we could employ people and Lewis Hardisty (still with us today) joined us in 2012 as the first. Then in 2015, Jamie Galvin and Jonathan Plumridge also joined us on apprenticeship schemes and today we are a team of 4 developers plus Pip as the office manager.

The team at Broadbiz; Lewis, Jamie and Jonathan

The team at Broadbiz; Lewis, Jamie and Jonathan

There will be more people joining us over the next 6 months or so, so if you are interested and think you have the skills required, please do drop us a line.


The Changing Web 2012-2015

Screenshot of The Angel Rooms website via mobile devices

Screenshot of The Angel Rooms website via mobile devices

It might not seem so long ago, but it’s really only the last 4 years that we have had the web in our pocket and that has been the real change in humans’ need for the web and the information that it holds for us all.

Technically there have been some massive changes which most readers will not be interested in, HTML5 and CSS3, mobile-friendly but that you use every day and we are proud of the fact that we keep abreast of the changes in the industry and adapt our services accordingly.


The Growth Years 2013-2015

Website Screenshot - The Gallery Boutique

Screenshot of the Gallery Boutique website, the shop is based right opposite the Harbour Arm in Margate. Just one of our online shops.

From 2013 onwards, we have seen the real upward trend for Broadbiz and that growth grows every few months.

These days, we get enquiries from around 5 local businesses each week and whilst not every single one is a perfect fit for us and for them, we sign up at least 10 new clients every month.

We are supporting well over 300 clients now and our business model has always been to work long term with those.


How Do We Feel About All This?

Izzy and Ashlee at Harry Potter World in Watford

Izzy and Ashlee were 2 months and 2 years old when we started this thing! Now 10 and 12 and we’ve been there!

Pip and I both feel very proud of what we have achieved with Broadbiz over the last decade. It has allowed us to work in the lovely area in which we live, reduce our commute and watch our two wonderful daughters grow up. They were 2 years old and 2 months old when we formed the company.

We are also very proud of the fact that we are able to make a difference to 100s of businesses and we like to think that lots of those would not be in the position that they are now without Broadbiz.

The promotion of local businesses to local people, keeps local money in the local area. We can never begin to measure that, but we have definitely had an impact on the local economy.


Any Regrets?

None. Really none. OK, we may have done a few things differently but pretty much it’s been good. Here’s to the next 10 years, 20 years, however many!


Get In Touch with Us

If Broadbiz can help you at all, whether you are interested in developing or redeveloping your web presence or working here, please get in touch.